RETURN POLICY

You can cancel your order — and get a full refund — anytime before it ships or enters production.

Cancel your order — here’s how

We process cancellations only if the item hasn’t shipped yet and production hasn’t started. As soon as you request cancellation within that window, we issue a full refund to your original payment method. If your order has already shipped, cancellation is no longer possible.

Returning an item? Here’s what we need

You have 14 days from the day you receive your item to start a return request. Begin by contacting us at cs@petalhue.com. We’ll guide you through the next steps — including where to send the package. Please don’t ship returns to any manufacturer address or transit facility.

What makes a return eligible

We approve returns when all of these are true:

• The item is unused.
• It’s in the same condition as when you received it.
• It’s packed in its original packaging.
• You provide a receipt or other proof of purchase.

When and how your refund arrives

After we receive your returned item, we inspect it. You’ll get an email confirming receipt, followed by another email telling you whether your refund was approved or declined. If approved, we credit your original payment method. This happens within a certain amount of days after approval.

Still waiting for your refund?

If your refund hasn’t shown up yet, try these steps in order:

• Check your bank account again — sometimes deposits take a little time to appear.
• Contact your credit card company to confirm whether the credit has been issued.
• Reach out to your bank to verify processing status on their end.

If none of those steps help, reply to this page with your order number — we’ll email your return address within 1 business day.